At Pearson® Cues, we want you to be completely satisfied with your purchase. If you need to return an item, Pearson® Cues offers a 15-day return policy with no restocking fee.
Return Eligibility
You may return an eligible item within 15 days of the date you received your order for a full refund or exchange, subject to the conditions below.
To be eligible for a return:
The item must be in new and unused condition.
The item must be returned in its original, unopened packaging.
The original receipt must be included with the return.
Pool cues must be unused and must never have been chalked.
All original packaging, boxes, packing materials, and documentation must be retained and returned with the item.
Items that have been used, chalked, altered, damaged after delivery, or otherwise returned in a condition different from when they were received may not qualify for a full refund or exchange.
How Do I Return an Item?
A Return Authorization (RA) is required for all returns.
To request a Return Authorization, please contact our Online Sales team at sales@pearsoncues.com or 989-272-2944 before sending your item back.
Once your return has been authorized:
Carefully pack the item using the original packaging and packing materials.
Include the original receipt and any required documentation.
Ship the item to the return address provided by our Online Sales team.
Keep your tracking information until your return has been received and processed.
Return shipping costs are the responsibility of the customer unless otherwise approved by a Pearson® Cues representative.
Return Shipping Costs
Original shipping charges are non-refundable.
For standard returns, the customer is responsible for return shipping costs. The return shipping amount may be deducted from the refund where applicable.
If Pearson® Cues has verified that an item was shipped incorrectly or arrived damaged, please contact our Online Sales team before returning the item for further instructions.
Damaged Items
We carefully package our products for shipment. If your order arrives damaged, please inspect the package upon delivery and note any visible damage with the delivery carrier when possible.
You must contact our Online Sales team at sales@pearsoncues.com or 989-272-2944 within 72 hours of delivery to report a damaged item and obtain a Return Authorization.
Please keep all original packaging and packing materials. Pearson® Cues may require these materials to process a damage claim or return. We are not responsible for items or packaging that have been discarded by the customer.
If an item was received in good condition but is returned damaged, the customer may be responsible for the resulting damage or reduction in refund value.
Refunds & Exchanges
MERCHANDISE MUST BE RECEIVED BACK IN THE WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED.
Once your return has been received and inspected, we will process the applicable refund or exchange.
Eligible refunds will be issued for the purchase price of the returned merchandise, less any applicable non-refundable shipping charges or approved exchange fees.
Please allow up to 15 days after receipt of your return at our warehouse for your refund to be processed.
