At Pearson® Cues, we stand behind the quality and craftsmanship of our cues and shafts. Every Pearson® cue and shaft is backed by a limited lifetime warranty against manufacturing defects.
If you believe your cue or shaft has a manufacturing defect, our team is here to help determine the best solution.
What Does the Warranty Cover?
Pearson® Cues’ limited lifetime warranty covers manufacturing defects in eligible Pearson® cues and shafts.
If a manufacturing defect is confirmed, Pearson® Cues will determine the appropriate repair or resolution based on the nature of the issue.
What Is Not Covered?
The warranty does not cover damage or issues resulting from:
- Normal wear and tear
- Accidental damage
- Improper use or maintenance
- Damage caused by extreme temperatures
- Damage caused by excessive humidity or other environmental conditions
- Any other damage that is not the result of a manufacturing defect
Pearson® Cues reserves the right to determine whether an issue is covered under warranty and which repair or resolution is appropriate.
How Do I Make a Warranty Claim?
If you suspect your cue or shaft has a manufacturing defect, please contact our Online Sales team before sending the product back.
Email sales@pearsoncues.com with:
- Clear photos showing the issue
- A video, if it helps demonstrate the issue
- Proof of purchase
- A brief description of the problem
Our team will review the information and provide further instructions if the issue appears to be covered under warranty.
Please do not send your cue or shaft to Pearson® Cues without receiving instructions from our team first.
Warranty Evaluation
Once we receive the necessary information, Pearson® Cues will evaluate the reported issue to determine whether it is a manufacturing defect covered by the limited lifetime warranty.
Warranty coverage and the appropriate repair or resolution are determined at Pearson® Cues’ discretion based on the condition of the product and the nature of the issue.
